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Frequently Asked Questions

99rbajee FAQ — Answers to All Your Questions

From opening an account to payments, bonuses, and betting rules — find detailed answers to everything in one place.

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What You'll Find Here

What's in the FAQ

The most frequently asked questions about using 99rbajee, organized by category.

Account & Registration

Learn how to open an account, what information you'll need, how the verification process works, and our policy on multiple accounts.

Deposits & Withdrawals

Payment methods for bKash, Nagad, and Rocket — including minimum amounts, processing times, and a troubleshooting guide.

Bonuses & Offers

How to claim welcome bonuses, cashback, and reload offers, what wagering requirements apply, and the rules for claiming bonuses.

Betting & Gaming

A full breakdown of how live betting works, how to read odds, bet cancellation rules, and how to play each game.

Security & Privacy

Account security, password changes, reporting suspicious activity, and data protection information.

App & Technology

Answers to all your questions about app download, installation issues, login problems, and app updates.

Detailed Q&A

All Q&A by Category

Select a category below or scroll down to find your question.

Account & Registration

To register at 99rbajee, you'll need an active mobile number or email address, along with a strong password. You'll also be asked to provide your date of birth during sign-up, as the platform is strictly for users aged 18 and above. The entire process takes just 2–3 minutes.

No, 99rbajee's policy allows only one account per person. Creating multiple accounts may result in all accounts being suspended and any funds being forfeited. Everything you need is available through a single account, so there's no reason to open more than one.

KYC (Know Your Customer) verification is in place to protect you. It ensures that no one else can access your account and that your funds stay secure. You may need to submit a copy of your National ID or passport before making a withdrawal. Verification is usually completed within 24 hours.

To close your account, email support@99rbajee.app. Make sure to withdraw any remaining balance before the account is closed. If you're requesting closure for self-exclusion or responsible gaming reasons, please mention that — our team will assist you promptly.

Yes, certain details can be updated. You can change your email, mobile number, and password from account settings — OTP verification will be required. To update your date of birth or name, you'll need to contact support and may be asked to provide documentation.
Deposits & Withdrawals

99rbajee supports all major mobile banking methods in Bangladesh. You can deposit and withdraw directly via bKash, Nagad, and Rocket. Bank transfers are also accepted. When selecting a payment method, make sure the number is registered in your own name.

The minimum deposit is ৳100 and the minimum withdrawal is ৳500. The maximum daily withdrawal limit varies based on your account verification level. Higher limits apply to accounts with completed KYC verification.

Most withdrawal requests are processed within 15 minutes to 2 hours. For first-time withdrawals or larger amounts, additional verification may extend processing time to up to 24 hours. Verified accounts are processed the fastest.

Using the same payment method for both deposits and withdrawals speeds up the process.

If a deposit doesn't appear within 30 minutes, grab a screenshot or transaction ID of the payment and send it to support@99rbajee.app or via live chat. Our team will verify and resolve the issue within 2 hours.

99rbajee does not charge any deposit or withdrawal fees. However, your mobile banking provider may apply their own transaction charges — this is outside 99rbajee's control. Small fees from bKash, Nagad, or Rocket may apply in some cases.
Bonuses & Offers

99rbajee offers an attractive welcome bonus for new members. You can earn a percentage bonus on your first deposit. The bonus amount and terms are updated from time to time, so log in and check the Bonus section for the latest offers.

A wagering requirement is the number of times you must bet with your bonus funds before you can withdraw them. For example, a 10x wagering requirement on a ৳100 bonus means you need to place a total of ৳1,000 in bets before withdrawing. Requirements vary by bonus, so always read the terms before claiming.

Yes, you can turn off bonus offers from your account settings. If you prefer to play without any conditions attached, you can make a deposit without claiming a bonus. However, once a bonus is activated, it generally cannot be cancelled.

99rbajee offers weekly or monthly cashback deals for regular members. A percentage of your net losses over a set period is returned as cashback. Since cashback typically comes with lower wagering requirements, it's a popular choice among players.
Betting & Gaming

At 99rbajee, you can bet on cricket, football, kabaddi, tennis, badminton, and all major sports worldwide. Markets are available for Bangladesh national cricket team matches, IPL, BPL, Premier League, and more. Live in-play betting is also available, letting you place bets while the match is in progress.

Yes, if a match is cancelled or abandoned, your stake is fully refunded. Bets voided due to technical issues are also refunded. However, bets placed intentionally are generally non-cancellable — this depends on the specific betting rules that apply.

99rbajee displays odds in decimal format. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total if you win (৳150 profit + ৳100 stake). Odds change in real time based on market demand and match conditions. The more favoured a team is, the lower the odds typically are.

99rbajee's Live Casino games are powered by certified software providers. Random Number Generator (RNG) technology is used and regularly audited by independent third parties. Live dealer games are played with real dealers, ensuring complete fairness.

The minimum bet is generally ৳10. Maximum limits vary by sport and market. Higher limits apply for high roller members. For specific limits, check the details for that market on your betting slip.
Security & Privacy

99rbajee uses SSL encryption to keep all data secure. Your password is stored in encrypted form and cannot be viewed by anyone. Enabling two-factor authentication (2FA) adds an extra layer of security. Our systems are monitored 24/7.

Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number or email. Verify with the OTP, then set a new password. The whole process takes under 2 minutes.

Change your password immediately and notify us at support@99rbajee.app. Check your login history in account settings to identify any unfamiliar devices or locations. If needed, ask support to temporarily lock your account — our team will investigate promptly.

99rbajee will never ask for your password via email or SMS. If you receive such a message, treat it as a phishing attempt.

99rbajee does not share your personal information with third parties for advertising or commercial purposes. Your data may only be used for payment processing or regulatory compliance. For more details, please read our Privacy Policy.
App & Technology

The 99rbajee app can be downloaded directly from our website's App Page from the App page. An APK file is available for Android devices. iOS users can access the mobile-optimized version directly through their web browser.

Go to your phone's Settings → Security → enable "Install from unknown sources". Then try installing the APK file again. If it still doesn't work, re-download the file — a partial download can cause installation to fail. If the problem persists, contact support.

Start by checking your internet connection. Close the app and reopen it, and make sure your password is correct. If the issue persists, clear the app cache (Settings → Apps → 99rbajee → Clear Cache) and check that you're using the latest version.

Go to Profile Settings → Notifications in the app. You can toggle notifications on or off separately for match updates, bonus offers, and payments. Also make sure 99rbajee is allowed to send notifications in your phone's system settings.

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Direct Support

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Email Support

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Detailed Guide

Read our Terms & Conditions to get a full understanding of the platform.

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